Organizational Management Model based on ITIL 4 - Service Practices and its contribution to the Information Systems for Decision Making.
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| Autore: | |
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| Natura: | artículo original |
| Status: | Versión publicada |
| Data di pubblicazione: | 2022 |
| Descrizione: | Organizations in their daily actions require valid, accurate, quality and timely information to support decision making in order to establish strategies and business tactics that allow them to create competitive and differentiating advantages over the competition, institutions in the educational sector do not escape this reality. This article presents the development of a proposal for an organizational management model based on ITIL 4 service management, to enhance the improvement in the structure, quality and efficiency of the technical-operational processes of the Online Learning Program of the Universidad Estatal a Distancia and the contribution that this generates as a tool to feed the Organizational Information Systems with data that can be translated into information and knowledge that supports the different management levels and thus create value for both the organization and for the provision of services. |
| Stato: | Portal de Revistas UCR |
| Istituzione: | Universidad de Costa Rica |
| Repositorio: | Portal de Revistas UCR |
| Lingua: | Español |
| OAI Identifier: | oai:portal.ucr.ac.cr:article/50034 |
| Accesso online: | https://revistas.ucr.ac.cr/index.php/intersedes/article/view/50034 |
| Keyword: | Information System Management Information System Transaction Processing System ITIL Service Management Organizational Management Sistemas de información sistemas de información gerencial sistemas de información transaccional gestión de servicios gestión organizacional |