Dramatization as a teaching strategy for learning customer service in students of the technical career of Executive Secretary of Colegio Técnico Profesional de Turrialba in the year 2024

 

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Autor: Loaiza Araya , Álvaro
Médium: artículo original
Stav:Versión publicada
Datum vydání:2024
Popis:The article is about the use of dramatization as a didactic strategy for teaching customer service to students in the Executive Secretariat technical career. Its objective is to explore how this strategy can contribute to learning and to understand students' perception of it. A qualitative and exploratory research approach was employed. Findings revealed significant benefits of the didactic strategy, and the main conclusion was that it facilitated students to put into practice actions related to learning customer service and to enjoy the learning process.
Země:Portal de Revistas UNA
Instituce:Universidad Nacional de Costa Rica
Repositorio:Portal de Revistas UNA
Jazyk:Español
OAI Identifier:oai:ojs.www.una.ac.cr:article/19976
On-line přístup:https://www.revistas.una.ac.cr/index.php/respaldo/article/view/19976
Klíčové slovo:dramatization, teaching strategy, customer service, secretary
dramatización, estrategia didáctica, servicio al cliente, secretariado