Young people, management and precariousness. The work experiences of outsourced contact centre agents in Argentina
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| Autor: | |
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| Formato: | artículo original |
| Estado: | Versión publicada |
| Data de Publicação: | 2024 |
| Descrição: | How do young people experience their work in the contemporary world of work? To answer this, we studied Contact Center agents -direct managers of the client in different services-. We will show (through interviews and documents) that, although outsourced Contact Centers in Argentina allow certain young people to "easily" access a job, managerial programming weakens their permanence there, configuring an extended type of "precarization by performance". We will argue that this brief but intense passage of agents through the Contact Centers (trans)forms their ways of being in terms of being able (or not) to face stressful work situations, becoming an experience that leaves marks. We will conclude by indicating that the discomforts experienced are not overcome with adaptive behaviors, but by establishing other work practices. |
| País: | Portal de Revistas UNED |
| Recursos: | Universidad Estatal a Distancia |
| Repositorio: | Portal de Revistas UNED |
| Idioma: | Español |
| OAI Identifier: | oai:revistas.investiga.uned.ac.cr:article/5412 |
| Acesso em linha: | https://revistas.uned.ac.cr/index.php/rupturas/article/view/5412 |
| Palavra-chave: | contact centre agents youth precarisation management work experience agentes de contact centers jóvenes precarización gerencia experiencia laboral |