Storytelling as a sales tool in a digital environment saturated with information

 

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書目詳細資料
Autores: Ramírez-Chinchilla, Karol, Bonilla-Montes, Hilda
格式: artículo original
狀態:Versión publicada
Fecha de Publicación:2025
實物特徵:We navigate a digital environment saturated with content of various kinds, which requires marketing strategies to connect with the audience and prioritize their experience. In this scenario, storytelling is an important strategic tool to differentiate a brand, build an emotional connection with audiences, and strengthen effective brand management.This article discusses the production process of two enrollment campaigns from the Universidad Estatal a Distancia (UNED) of Costa Rica, based on stories of students and graduates whose narratives go beyond simply conveying information to generate engagement, build trust, and guide purchase decision-making during quarterly enrollment.Using a qualitative action-research methodology, an open call is made to both populations during the 2024–2025 period, and stories are developed for radio, press, television, and social media, demonstrating that well-crafted narratives trigger empathy and memory, overcoming resistance to traditional advertising.
País:Portal de Revistas UNED
機構:Universidad Estatal a Distancia
Repositorio:Portal de Revistas UNED
語言:Español
OAI Identifier:oai:revistas.investiga.uned.ac.cr:article/6211
在線閱讀:https://revistas.uned.ac.cr/index.php/rna/article/view/6211
Palabra clave:Storytelling
marketing emocional
neuromarketing
saturación informativa
engagement
investigación acción
storytelling
emotional marketing
information saturation
action research
saturação informativa
engajamento
pesquisa-ação
marketing émotionnel
saturation informationnelle
recherche-action