Reduction of the dimensionality of the perception of the quality of the external bus transportation service of the university of costa Rica based on the application of the analysis of the main components

 

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Detalles Bibliográficos
Autores: Hernández-Vega, Henry, Oconitrillo-Varela, Esteban
Formato: artículo original
Estado:Versión publicada
Fecha de Publicación:2024
Descripción:The analysis of the main components allows to generate a reduction of the dimensions of the problems with a minimum loss of information. In this particular case, a reduction is achieved from 14 original dimensions to 3 dimensions for the case of the student transport service of the University of Costa Rica and to 4 dimensions for the regular public transport service. The identification of these dimensions of the perception of the quality of public transport services from the user's perspective could be used as an input to prioritize interventions and improvements in the services provided.
País:Portal de Revistas UNED
Institución:Universidad Estatal a Distancia
Repositorio:Portal de Revistas UNED
Lenguaje:Español
OAI Identifier:oai:revistas.investiga.uned.ac.cr:article/3780
Acceso en línea:https://revistas.uned.ac.cr/index.php/rna/article/view/3780
Palabra clave:Transporte público
análisis de componentes principales
calidad de servicio
perspectiva del usuario
Public transport
analysis of main components
quality of service
user’s perspective
Transport public
analyse de composantes principales
qualite du service
perspective de l’usager