Development of an integrated management system for micro, small and medium enterprises based on the standard INTE 01-01-09: 2013

 

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Detalles Bibliográficos
Autores: Arce Brenes, José Antonio, Méndez Arias, Arturo, Villegas Sánchez, Elizabeth
Formato: artículo original
Estado:Versión publicada
Fecha de Publicación:2017
Descripción:An integrated management system for micro, small and medium enterprises is proposed, based on the requirements of the standard INTE 01-01-09:2013. The purpose of this instrument is the improvement of the companies’ organizational practices through the standardization and unification of processes, in order to facilitate their documentation, and the establishment of internal controls. The design and validation of this instrument was possible with the collaboration of companies that have developed continuous improvement practices. It was concluded that the proposal is manageable, and that it leads the entrepreneur to self-management and to monitor the activities of the organization. On the other hand, the organizations must provide the time and resources needed to achieve these goals, as they represent a long-term commitment that requires recurring effort.
País:RepositorioTEC
Institución:Instituto Tecnológico de Costa Rica
Repositorio:RepositorioTEC
Lenguaje:Español
OAI Identifier:oai:repositoriotec.tec.ac.cr:2238/12770
Acceso en línea:https://revistas.tec.ac.cr/index.php/tec_empresarial/article/view/3230
http://hdl.handle.net/2238/12770
Access Level:acceso abierto
Palabra clave:Pymes
gestión
calidad
ambiente
mejora continua
SMEs
management
quality
enviroment
continuous improvement