Standardized Questionnaires for User Experience Evaluation: A Systematic Literature Review

 

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Библиографические подробности
Авторы: Díaz Oreiro, Ignacio, López Herrera, Gustavo, Quesada Quirós, Luis, Guerrero Blanco, Luis Alberto
Формат: artículo original
Дата публикации:2019
Описание:Standardized questionnaires are one of the methods used to evaluate User Experience (UX). Standardized questionnaires are composed of an invariable group of questions that users answer themselves after using a product or system. They are considered reliable and economical to apply. The standardized questionnaires most recognized for UX evaluation are AttrakDiff, UEQ, and meCUE. Although the structure, format, and content of each of the questionnaires are known in detail, there is no systematic literature review (SLR) that categorizes the uses of these questionnaires in primary studies. This SLR presents the eligibility protocol and the results obtained by reviewing 946 papers from four digital databases, of which 553 primary studies were analyzed in detail. Different characteristics of use were obtained, such as which questionnaire is used more extensively, in which geographical context, and the size of the sample used in each study, among others.
Страна:Kérwá
Институт:Universidad de Costa Rica
Repositorio:Kérwá
OAI Identifier:oai:kerwa.ucr.ac.cr:10669/80650
Online-ссылка:https://www.mdpi.com/2504-3900/31/1/14
https://hdl.handle.net/10669/80650
Ключевое слово:User experience
UX evaluation
Standardized questionnaires
AttrakDiff
UEQ
meCUE