User Experience in Communication and Collaboration Platforms: A Comparative Study Including Discord, Microsoft Teams, and Zoom
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| Autores: | , , , , |
|---|---|
| Formato: | artículo original |
| Fecha de Publicación: | 2022 |
| Descripción: | Due to the measures imposed to prevent the spread of the virus during the COVID-19 pandemic, how education and work communications are carried have changed. An increase in video conferencing and meeting applications is noticeable. In this research paper, we describe the results of a user experience evaluation of three widely used platforms: Discord, Microsoft Teams, and Zoom. Through the User Experience Questionnaire (UEQ) application, it was determined that Discord is better in aspects not related to tasks and provides an above-average UX. On the other hand, zoom excels when it comes to tasks, but in conjunction with Microsoft Teams, it delivers below-average UX. |
| País: | Kérwá |
| Institución: | Universidad de Costa Rica |
| Repositorio: | Kérwá |
| Lenguaje: | Inglés |
| OAI Identifier: | oai:kerwa.ucr.ac.cr:10669/88027 |
| Acceso en línea: | https://link.springer.com/chapter/10.1007/978-3-030-96293-7_6 https://hdl.handle.net/10669/88027 |
| Palabra clave: | UEQ Discord Microsoft Teams Zoom COVID-19 USER EXPERIENCE |