Implementation of mobile reference services in the Library of the Inter-American Court of Human Rights: the Whatsapp and SMS use
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| Autor: | |
|---|---|
| Formato: | artículo original |
| Estado: | Versión publicada |
| Fecha de Publicación: | 2017 |
| Descrição: | The process of implementation of two reference services in the Library of the Inter-American Court of Human Rights is presented in detail through the use of mobile devices and applications. The services implemented are the attention of queries by text message (SMS) and the sending of informational alerts through Whatsapp. Installation details, service testing and implementation policies are addressed. It is concluded that new mobile technologies are giving libraries new possibilities to offer their services, giving the user the ability to use the resources of the information unit without moving physically to the building. These new possibilities do not necessarily require a high budget investment to carry them out. |
| País: | Portal de Revistas UCR |
| Recursos: | Universidad de Costa Rica |
| Repositorio: | Portal de Revistas UCR |
| Idioma: | Español |
| OAI Identifier: | oai:archivo.portal.ucr.ac.cr:article/30066 |
| Acesso em linha: | https://archivo.revistas.ucr.ac.cr/index.php/eciencias/article/view/30066 |
| Palavra-chave: | Servicios de referencia Referencia móvil Dispositivos móviles Tecnologías de la información y comunicación Mensaje corto de texto (SMS) Corte Interamericana de Derechos Humanos |