Más allá del NPS: un indicador tridimensional para la Satisfacción del Cliente
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| Author: | |
|---|---|
| Format: | artículo original |
| Publication Date: | 2024 |
| Description: | LOGOS > ENSAYOS |
| Country: | Repositorio ULEAD |
| Institution: | LEAD University |
| Repositorio: | Repositorio ULEAD |
| OAI Identifier: | oai:dspace.ulead.ac.cr:123456789/264 |
| Online Access: | https://dspace.ulead.ac.cr/handle/123456789/264 |
| Keyword: | SATISFACCION AL CLIENTE CLIENTES MEJORA CUSTOMER EFFORT SCORE NET PROMOTER SCORE CUSTOMER SATISFACTION CLIENTS IMPROVEMENT |