Más allá del NPS: un indicador tridimensional para la Satisfacción del Cliente
Spremljeno u:
| Autor: | |
|---|---|
| Format: | artículo original |
| Datum izdanja: | 2024 |
| Opis: | LOGOS > ENSAYOS |
| Zemlja: | Repositorio ULEAD |
| Institucija: | LEAD University |
| Repositorio: | Repositorio ULEAD |
| OAI Identifier: | oai:dspace.ulead.ac.cr:123456789/264 |
| Online pristup: | https://dspace.ulead.ac.cr/handle/123456789/264 |
| Ključna riječ: | SATISFACCION AL CLIENTE CLIENTES MEJORA CUSTOMER EFFORT SCORE NET PROMOTER SCORE CUSTOMER SATISFACTION CLIENTS IMPROVEMENT |