Work satisfaction and labor demands in a group of young people between the ages of 18 and 38 years old that telework in Call Centers in Costa Rica

 

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Bibliographic Details
Authors: Gutiérrez Arroyo, Paula, Herrera Solís, Hillary, López Muñoz, Selena, Montero Jiménez, Yanela, Mora Molina, María José
Format: artículo original
Status:Versión publicada
Publication Date:2022
Description:At present we are in a situation of global health crisis (COVID-19) that directly affects multiple socio-economic areas including the labor sector, being forced to take measures and resort to telework resulting in a variety of positive and negative characteristics in the lives of people. Therefore, the present research aims to show the relationship between satisfaction and labor demands in a group of people who perform telework in call centers in Costa Rica, based on the hypothesis that the more hours of teleworking performed, the greater the labor demands and lower job satisfaction of the person. For this, two scales were applied, one to measure labor demands, and the other work satisfaction, to a sample of 100 people. The results show that the people who work more hours of teleworking per day have a higher perception of labor demands and lower job satisfaction; on the contrary, those who work fewer hours per day perceive lower labor demands and higher job satisfaction, thus it is possible to support the hypothesis.
Country:Portal de Revistas UCR
Institution:Universidad de Costa Rica
Repositorio:Portal de Revistas UCR
Language:Español
OAI Identifier:oai:portal.ucr.ac.cr:article/50947
Online Access:https://revistas.ucr.ac.cr/index.php/wimblu/article/view/50947
Access Level:acceso abierto
Keyword:Labor demands
Work satisfaction
Telework
COVID-19
Demandas laborales
Satisfacción laboral
Teletrabajo