Records Management Diagnosis for the Transition to an Electronic Records Management System at the Municipality of San Rafael de Heredia, Costa Rica, 2025
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| Autores: | , , |
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| Estado: | Versión publicada |
| Fecha de Publicación: | 2026 |
| Descripción: | Digital records management is a key element for improving administrative efficiency, transparency, and access to information in public institutions. In this context, this study analyzes the state of records management in the Municipality of San Rafael de Heredia, Costa Rica, during 2025, through a diagnostic assessment designed to identify the technical, organizational, regulatory, and cultural requirements necessary for the future implementation of an electronic records management system (ERMS). The study was conducted under the constructivist paradigm, using a qualitative approach and a descriptive research design. Data was collected through semi-structured surveys, and document analysis, applied to key informants from the Institutional Planning, Internal Control, Central Archives, and Information Technology units. The data was analyzed using thematic categories aligned with the objectives of the study. The findings indicate that the municipality is at an early stage of transition toward digital records management, characterized by the coexistence of manual processes and limited technological tools requiring improvement. In addition, challenges related to resource availability, regulatory updating, and staff training were identified. The study concludes that it is necessary to promote a gradual and strategic planning process focused on strengthening institutional capacities in order to advance toward sustainable digital records management. |
| País: | Portal de Revistas UNA |
| Institución: | Universidad Nacional de Costa Rica |
| Repositorio: | Portal de Revistas UNA |
| Lenguaje: | Español |
| OAI Identifier: | oai:www.revistas.una.ac.cr:article/23129 |
| Acceso en línea: | https://www.revistas.una.ac.cr/index.php/respaldo/article/view/23129 |
| Palabra clave: | Records management digitization City government documents archives records appraisal digital transformation Gestión de documentos digitalización gobierno municipal documentos archivos evaluación de documentos transformación digital |