Evaluation model of the competitiveness in lodging companies having certificate of tourism sustainability
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| Autores: | , , |
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| Formato: | artículo original |
| Estado: | Versión publicada |
| Fecha de Publicación: | 2023 |
| Descripción: | The research was conducted in the Huetar Norte Region, with the aim of designing a model to assess competitiveness in lodging companies holding the Certificate of Sustainable Tourism (CST). This model is based on the international standards ISO 9001:2015 and ISO 14001:2015. A mixed methodology was employed, beginning with the characterization of the companies and the application of an assessment tool. The hotels meet 84% of the normative requirements, yet they also highlight areas of dissatisfaction: formal definition of processes, interactions and controls, and the lack of self-assessments. The model is replicable. |
| País: | Portal de Revistas UNED |
| Institución: | Universidad Estatal a Distancia |
| Repositorio: | Portal de Revistas UNED |
| Lenguaje: | Español |
| OAI Identifier: | oai:revistas.investiga.uned.ac.cr:article/4666 |
| Acceso en línea: | https://revistas.uned.ac.cr/index.php/rna/article/view/4666 |
| Palabra clave: | Competitividad estándares internacionales turismo Competitiveness international standards tourism. competitividade normas internacionais turismo. Compétitivité normes internationales |