Evaluation model of the competitiveness in lodging companies having certificate of tourism sustainability
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| Autori: | , , |
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| Natura: | artículo original |
| Status: | Versión publicada |
| Data di pubblicazione: | 2023 |
| Descrizione: | The research was conducted in the Huetar Norte Region, with the aim of designing a model to assess competitiveness in lodging companies holding the Certificate of Sustainable Tourism (CST). This model is based on the international standards ISO 9001:2015 and ISO 14001:2015. A mixed methodology was employed, beginning with the characterization of the companies and the application of an assessment tool. The hotels meet 84% of the normative requirements, yet they also highlight areas of dissatisfaction: formal definition of processes, interactions and controls, and the lack of self-assessments. The model is replicable. |
| Stato: | Portal de Revistas UNED |
| Istituzione: | Universidad Estatal a Distancia |
| Repositorio: | Portal de Revistas UNED |
| Lingua: | Español |
| OAI Identifier: | oai:revistas.investiga.uned.ac.cr:article/4666 |
| Accesso online: | https://revistas.uned.ac.cr/index.php/rna/article/view/4666 |
| Keyword: | Competitividad estándares internacionales turismo Competitiveness international standards tourism. competitividade normas internacionais turismo. Compétitivité normes internationales |