Essential components of teamwork and service to internal and external clients
Đã lưu trong:
| Tác giả: | |
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| Định dạng: | artículo original |
| Trạng thái: | Versión publicada |
| Ngày xuất bản: | 2010 |
| Miêu tả: | The article analyzes a series of basic components for customer service from a marketing point of view. It begins with the explanation of several characteristics that are required for a company to crystallize the teamwork that, in the end, will provide the success or failure of that company. These characteristics are: work relationship, cooperation, companionship, communication, motivation and leadership. Subsequently, the article presents a section that examines human relations and conflict management in organizations, emphasizing the attitudes, aptitudes and types of personalities that human beings manifest as part of their essence. Finally, this text includes a section that highlights concepts related to customer service and sales techniques that exist today. |
| Quốc gia: | Portal de Revistas UNA |
| Tổ chức giáo dục: | Universidad Nacional de Costa Rica |
| Repositorio: | Portal de Revistas UNA |
| Ngôn ngữ: | Español |
| OAI Identifier: | oai:www.revistas.una.ac.cr:article/383 |
| Truy cập trực tuyến: | https://www.revistas.una.ac.cr/index.php/bibliotecas/article/view/383 |
| Từ khóa: | Marketing Teamwork Customer Customer Service Sales Motivation Human Relations Conflict Management Mercadeo Trabajo en Equipo Clientes(as) Servicio al (a la) cliente(a) Ventas Motivación Relaciones Humanas Manejo de Conflictos Marketing, Trabalho em equipe, Clientes, Atendimento ao cliente, Vendas, Motivação, Relações humanas, Gestão de conflitos |