Essential components of teamwork and service to internal and external clients
Guardado en:
| Autor: | |
|---|---|
| Formato: | artículo original |
| Estado: | Versión publicada |
| Fecha de Publicación: | 2010 |
| Descripción: | The article analyzes a series of basic components for customer service from a marketing point of view. It begins with the explanation of several characteristics that are required for a company to crystallize the teamwork that, in the end, will provide the success or failure of that company. These characteristics are: work relationship, cooperation, companionship, communication, motivation and leadership. Subsequently, the article presents a section that examines human relations and conflict management in organizations, emphasizing the attitudes, aptitudes and types of personalities that human beings manifest as part of their essence. Finally, this text includes a section that highlights concepts related to customer service and sales techniques that exist today. |
| País: | Portal de Revistas UNA |
| Institución: | Universidad Nacional de Costa Rica |
| Repositorio: | Portal de Revistas UNA |
| Lenguaje: | Español |
| OAI Identifier: | oai:ojs.www.una.ac.cr:article/383 |
| Acceso en línea: | https://www.revistas.una.ac.cr/index.php/bibliotecas/article/view/383 |
| Palabra clave: | Marketing Teamwork Customer Customer Service Sales Motivation Human Relations Conflict Management Mercadeo Trabajo en Equipo Clientes(as) Servicio al (a la) cliente(a) Ventas Motivación Relaciones Humanas Manejo de Conflictos Marketing, Trabalho em equipe, Clientes, Atendimento ao cliente, Vendas, Motivação, Relações humanas, Gestão de conflitos |